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Senior, IT Service Management Officer - Channel Services


Posted by:

Awash Bank


Addis Ababa, Ethiopia 


Information Technology

Employment Type:

Full time

Job Views:




Closing Date:




Please do not accept payment requests at any of the recruitment phases!

Job Description:

Awash Bank

Senior, IT Service Management Officer - Channel Services

BA Degree in Information Technology or related field plus a Minimum of Six (6) years of management experience in IT service management.

Job Summary: The job holder is responsible in day-to-day tasks related to Monitoring of Digital channel technical products activities to include Internet Banking, Mobile Banking, Mobile Wallet, Agency Banking. SMS related to digital channel products. Follows up digital channel application cases and escalation for higher level supports and collaborate on providing information when the vendors need assistance; assists the overall activities of the channel service management units as assigned by his/her immediate supervisor.
Required Knowledge & skills:
  • Ability to troubleshoot and resolve technological malfunctions related to Digital banking services
  • Background and knowledge of financial institution products, policies and procedures.
  • Communication skills, Interpersonal skills and Analytical skills
  • Additional to the above skills, it is preferred that applicant has server administration related industry certificates on Windows Server, Linux OS, Server/Storage Hardware from different vendors.
Skills Requirement: Knowledge of computer operation is mandatory
Place of Work: Addis Ababa
Salary & Benefits: As per the Bank’s Salary Scale & Benefits Package

How To Apply:

Interested applicants are invited to send their non-returnable application with CV and copies of relevant documents through the following address until June 16, 2019.
N.B. Incomplete applications will not be considered
Awash Bank
Deputy Chief Human Resources Management Office
P. o. Box 12638 Addis Ababa

Company Info
Awash Bank
Addis Ababa

Company Profile